Refund Policy



This document outlines the policies for providing, requesting, and actioning on product refunds due to loss or damage from services provided by StoreToDoor.


A. Liability Coverage

i. Up to $100 of liability coverage is included for all delivery requests unless otherwise stated in the agreement.

ii. StoreToDoor’s liability is limited to paying the sender an amount equal to:
                  (a) The lesser of the actual value
                  (b) Delivery fee
                  (c) Applicable taxes

B. Exclusions & Restrictions on Certain Items

i. StoreToDoor is not liable or responsible for loss or damage caused by events that StoreToDoor cannot control (i.e. weather conditions, government regulations, strikes, local disputes, natural disasters, etc.).

ii. StoreToDoor is not liable for damage of deliveries containing fragile items, including mirrors, crystal, pottery, perishable items or items requiring refrigeration or temperature-controlled transportation.

iii. StoreToDoor is not liable for loss or damage caused after delivery. If the delivery does not require a signature to confirm receipt of delivery and is left in a safe location (e.g. in a mailbox or at the front door), StoreToDoor assumes no further responsibility.

C. Refund Requests

All claims must be submitted through the Refund Request Form.

All requests will be reviewed by StoreToDoor staff and, if approved, refunds will be issued in the form of delivery credits.