The health and wellbeing of clients is the main focus of any pharmacy, and regardless of how you get your medication out in the world, its application in the hands of your clients is something that should always be a primary concern.
Whether you provide ongoing prescriptions for daily medical needs or are working with a one-time treatment assessment, odds are you cherish a rock-solid relationship with your patients and aim to keep it that way. So how does utilizing a same-day delivery service improve not only your relationship with your clientele but also their overall health?
On the surface, there are a multitude of correct answers to this question, however, the biggest and most encompassing factor is that it enables a direct line between your services and the lives of your patients. It’s no secret that the last few years have put immense stress on businesses and individuals alike, as a byproduct of the COVID-19 pandemic, with pharmacists and their patients scrambling to find a way to maintain their tandem relationship. Even as the pandemic shifts, many are still in a position where the procurement of their crucial goods is not as streamlined as it was pre-COVID-19.
Having a same-day delivery service that operates as an in-between courier helps both the pharmacist and patient alike, as getting crucial medical goods out in a timely and efficient manner further builds on the relationship between you and your patients, strengthening your role as a community pillar.
These advantages are not just limited to getting medications out the door faster, in fact, there are several benefits that make up the entire foundation of why same-day delivery services are crucial for pharmacies and their patients.
For those who undergo a regiment of numerous medications on a consistent basis, the nature of getting their inventory organized and dosages exact can be demanding. That’s why same-day delivery provides patients with an edge over the potential muddling of medications, as they all arrive prepackaged, organized by day and time and show clear instructions on how to apply them correctly.
Adherence is a crucial step in the application of any pharmaceutical and having a delivery service that understands how crucial this step is further supports the link between pharmacist and patient.
Additionally, our technologies harness every bit of data that your pharmacy holds, which results in an accurate rhythm of prescription fulfillments. Each order gets matched to the exact specifications that you require, so there’s no need to concern yourself with whether anything will fall through the cracks, as we ensure accuracy from the minute we pick up the order, to the minute it makes its way into the hands of your clientele. These assurances are key for your impact as a pillar of your community, as when it comes to a person’s health, mistakes are a variable that one cannot afford.
Our same-day services also function in tandem with your patient’s needs, as all orders are tracked in real-time, including both courier location and package specifications. With this in mind, there’s no need to be concerned with potential variables once the package leaves your pharmacy, as our administrative team and professional couriers have gone over every detail of the order.
Utilizing a same-day service doesn’t just benefit you and your client, but also the impact of potential waste as a result of unused prescriptions. Since we have built the foundation of our service on both accuracy and communication, the chances of fumbled prescriptions are severely reduced, which means there is also a significant reduction in medical waste. Not only is this beneficial from an environmental perspective but this also means that your inventory does not suffer as a result of incorrect orders, saving you both time and resources. Having a service that ensures nothing you provide gets wasted is not only fundamental to your operations but also to your peace of mind.
Aside from resource management, there is another crucial variable, and that’s overhead costs and time spent. Our system is built on a seamless platform that locks in orders, which takes a huge load off of the pharmacist’s daily tasks, as each order is completed to client specification and removes the potential for human error. This can also boost the overall volume of patients you can assist, as when it comes to the transportation of the medication, that’s left in our capable hands, meaning you get to focus on client relationships and customer satisfaction. This also removes the potential for non-adherence, which in the end, can cost both you and the patient time and money.
Implementing a same-day delivery service may seem like a huge leap, especially if you have been functioning without delivery capabilities for the duration of your operations. However, all of these noted benefits are eclipsed by one crucial byproduct, and that’s customer retention.
All of these mentioned factors work in harmony to achieve the very goal of retention, as with the implementation of accurate orders, improved customer adherence and more time for the pharmacist to focus on additional variables, we allow your patients the opportunity to get the kind of service that keeps them firmly placed as a loyal customer. Allowing your operation to continue its services to the public in a way that not only meets but exceeds the expectations of a modern pharmacy.
Matching your client’s needs while also managing the needs of your business doesn’t have to be the kind of hurdle that you are used to, by utilizing our same-day delivery service you make your enterprise an extension of your patients’ lives. This doesn’t just benefit the health of your clients or the prosperity of your business but it also cultivates the possibility for additional patients to put their trust in you as a pillar of their everyday lives — making your operation expand its reach beyond barriers you never thought possible.
Interested in learning more? Book a demo with us today to see how we can boost your pharmacy’s offerings with our direct-to-door, same-day delivery service.